Terms and Conditions for Balquidder Holiday Cottage 


This is a legally binding contract between the property owner and the holidaymaker. The property owner is also referred to as “we” and “us.” 

The holidaymaker is the person who signs the booking form or, in the case of online booking, the person who makes the online payment. This person is responsible for ensuring all members of the holiday party accept and adhere to these terms and conditions. The holidaymaker is also referred to as “you.” 

The property referred to being Balquidder, Garelochhead, Helensburgh, Argyll & Bute, G84 0EJ. 


COVID-19 – We confirm that a full refund will be given in the event the holidaymaker is unable to travel to Balquidder due to Government mandated national or international travel restrictions. 

A 25% booking deposit is payable within seven days of the provisional booking being taken. The exception to this rule is a booking made via Airbnb/HomeAway

The booking is taken on a provisional basis until the deposit has been paid in full and funds cleared through the banking system (where appropriate). The booking then becomes confirmed. Until the booking is confirmed, it can be cancelled at any time without prior notice. Subject to COVID-19 restrictions

The property owner requires any balance owed by guest is due no later than 60 days before check in date. The only exception to this rule is a booking made via Airbnb/HomeAway. – Subject to COVID-19 restrictions

Bookings made less than 60 days before the arrival date must be paid in full at the time of booking. 

Cancellation by the Holidaymaker 

Cancellation of the booking by the holidaymaker should be made in writing and emailed to: 

info@balquidderholidaycottage.com – your booking is not cancelled until you have received acknowledgement and confirmation of the cancellation. 

Cancellation by the Property Owner 

The property owner will endeavour to make sure the stated property is available for the dates contracted. In the unlikely event, the property becomes not available, and the property owner has to cancel the booking, the holidaymaker shall be entitled to a full refund. The property owner shall only be liable to return the monies received. No compensation or consequential losses shall be paid. 


Whilst every care is taken to provide a true and accurate description of the property, over time, alterations are made, and some things do change. The holidaymaker accepts that no refunds are available for such discrepancies. 

The property owner reserves the right to enter the property, at a reasonable time, in the event of an emergency or remedial repair work being required. 

The property owner is entitled to ask the holidaymaker to leave the property without any refund if, in the property owner’s opinion, the behaviour of the holidaymaker and/or his/her group is unacceptable. 

The property owner reserves the right to refuse entry to anyone, who in the property owner’s opinion, is not suitable to or capable of taking charge of the property. 

Parties and events are not permitted at Balquidder.  The property owner reserves the right to ask the holidaymaker and their group to leave the property, without refund, should the behaviour of the holidaymaker and/or their group be considered by the property owner/neighbours to be unreasonable. The property owner will pursue the holidaymaker through the courts for any and all damage to the property, contents and grounds incurred if the monies owed are not settled by return.

Number of Guests 

The maximum number of people entitled to stay at this property is eight, (subject to COVID-19 restrictions) and only those people named on the booking form are allowed to stay. If it is found that more people than agreed are using the property, this will be considered a breach of contract, and the holidaymaker and his/her party will be asked to leave immediately without any refund. Sub-letting or assignation of the let is prohibited. 


Pets are allowed in the property subject to the property owner’s agreement. All pets must be house trained, and the number and type of pet must not exceed what was agreed at the time of booking; otherwise, a breach of contract will be deemed to have taken place. 

Pets must not be left unaccompanied in the property at any time and we request that the blankets provided are used to protect furniture, that wet dogs are dried off before being allowed in the main part of the house and we would rather the dogs were not allowed upstairs and they are not permitted on the beds. Dog hair and mud adds dramatically to the length of time needed to clean the property and at £15 an hour, the cost mounts up fast.  The holidaymaker shall be liable for all damage caused by his/her pet or any pet belonging to the holidaymaker’s party. A charge will be made for any additional cleaning required, so far we have great guests and haven’t had to charge extra. The property owner cannot be held responsible for any accident or injury to a pet during their stay. 

Arrival and Departure Time 

Every effort will be made to have the property available from 1600 on the day of arrival. The property must be vacated by 1000 on the day of departure. Late departure will result in an additional charge being made. Information about keys and how to collect them will be provided once full payment has been received. 


The property owner takes no responsibility for the personal possessions of the holidaymaker or the holidaymaker’s party.

Vehicles and possessions are left entirely at the risk of the holidaymaker. 

Children must always be supervised. 

We make you aware of:

*the steep banks throughout the garden,
*the unsecured property border,
*the stream at the rear of the property,
*the steep stairs,
*the steep slope at the front of the house
*the out of bounds, locked, roped off and clearly signed dangerous building
*the loch directly across the road
*the main road at the front of the property.  

Please supervise children at all times. 


We would like to think the holidaymaker and party would treat the property as they would their own home and at the end of the holiday, the property is left tidy with everything returned to its original location. The property owner retains the right to make an additional charge for cleaning should the property not be left in a similar condition to the way it was found at the start of the holiday. The property owner will pursue the holidaymaker through the courts for any and all damage to the property, contents and grounds incurred if the monies owed are not settled by return. We haven’t had to charge any guests extra so far and we’d like to keep it that way.

COVID-19 Cleaning – we ask that guests put their bedding and linen into the bags at the end of their stay to help protect our housekeepers.


The holidaymaker should make every effort to keep the property, fixtures and fittings and all contents in the same state of repair and condition as at the start of the holiday. Any accidental dame or breakages should be reported to the property owner (or their representative) prior to departure. The property owner retains the right to make an additional charge for damage and breakages although it should be noted that minor breakages and reasonable wear and tear (in the opinion of the property owner) will not be charged for. 


Every endeavour is made to ensure your stay with us is memorable for all the right reasons. However, we do recognise that from to time things do go wrong. In these circumstances, it is the responsibility of the holidaymaker to make any such problem known to the property owner (or their representative) immediately it becomes apparent, thereby giving the property owner the opportunity to correct the situation. Unless this procedure is followed, no subsequent claim will be entertained. 

The property owner will make every endeavour to rectify any identified problems as soon as is reasonably possible.