Flexible Cancellation Policy
25% of booking fee is required within 7 days to secure the dates
Payment is due 60 days before the check in date.
100% refund if cancelled 2 – 60 days or more before the check in date.
We accept payment by BACS bank transfer or by card via PayPal or Sage Pay.
Master Cancel Terms and Conditions
Guests may cancel their reservation by notifying the property owner in writing that they wish to cancel. firstname.lastname@example.org
Reimbursements: Only lodging costs are refunded. Additional extras, including but not limited to cleaning fees, taxes, and other ancillary charges, will not be refunded. Excluded items from the refund include the damage protection and travel protection fees.
Refund Payments for cancelled bookings 61 days or more before check in date will be released to the cancelling guest within 5 days of when the cancellation is made.
Refund Payments for cancelled bookings from 60 days up to and including 2 days before check in date will be released back to the cancelling guest on the scheduled date of check-out of the original booking.
Cancellations made 1 day prior to or the day of check-in will not be eligible for a refund. Example: For a check in on Saturday, Guests could cancel the prior Monday, Tuesday, Wednesday, and Thursday, but not Friday (1 day prior) or Saturday (day of check in).
For the avoidance of doubt – cancellations made less than 2 days before the check in date will not be refunded unless you are unable to reach the property due to a national or local Government mandate eg restrictions preventing you from travel. We recommend you take out travel insurance to cover for all other eventualities.