We are protected by Master Cancel which removes the stress and worry from booking your next holiday. You can cancel up to and including 2 days before the check in date. Master Cancel’s flexible terms & conditions allow you to book with confidence, knowing that if you cancel for unforeseen circumstances, we will refund you in full.
100% refund if cancelled 2 – 60 days or more before the check in date for any reason.
Non refundable if cancelled less than 2 days before the check in date – unless there are Government directed restrictions for non essential travel meaning we are unable to provide the service.
25% of booking fee is required within 7 days to secure the dates
Payment is due 60 days before the check in date.
If you or a member of your party develops symptoms of Covid-19 during your stay (a continuous cough, high temperature, or loss or change in taste and smell), it is important that you let us know as soon as possible. There is a different set of procedures that applies in the event of suspected actual case of the virus at a site that we would need to follow. Government advice if you suspect you have developed the symptoms of Covid-19 is for you and your party to go home and self-isolate there:
“If a guest presents themselves with symptoms or Covid-19 or is asymptomatic but declares the need to self-isolate, they should be advised to check out and return home to self-isolate according to current government guidance. If the guest has acute symptoms, has breathing difficulties, or their life is at potential risk, seek medical help immediately.”
If you cannot return home for any reason, their circumstances should be discussed with a health care professional and, if necessary, the local authority. Guests cannot isolate at the property.
It is important to get a test as soon as possible. Visit NHSinform.scot/test-and-protect or call 0800 028 2816.
If you need essential help, call the National Assistance Helpline: 0800 111 400 (Mon-Fri 9am-5pm)
We are members of the ASSC and will be following the Government endorsed ASSC cleaning protocols. Balquidder has always been deep cleaned between each guest as standard, our housekeeping team will pay extra attention to high “touch” areas like door handles, light switches and the banisters and we will ask guests to help us protect staff with the bagging of linen at the end of their stay
Yes, we have a lock box that will be disinfected between guests as will the keys.
The Scottish Government has issued clear instructions that if a guest falls ill with suspected COVID-19 then they must a) inform the owner and b) they must return to their own home immediately to self-isolate.
We don’t need all of them and you don’t need to do anything differently but the Scottish Government may need some details for track and trace. The extract below is taken from Scottish Government guidance:
- the name of the visitor. If there is more than one person, then you can record the name of the ‘lead member’ of the group and the number of people in the group
- a contact phone number for each visitor, or for the lead member of a group of people
- date of visit, arrival time and, where possible, departure time
Yes, just let us know that you plan to do that and we will clear each bedroom of pillows and all bedding including towels
Although our housekeepers will clean with PPE, they have asked that guests strip the beds and put the bedding and linen into the bags provided at the end of their stay.