Terms & Conditions

Terms and Conditions for Balquidder Holiday Cottage 

General 

This is a legally binding contract between the property owner and the holidaymaker. The property owner is also referred to as “we” and “us.” 

The holidaymaker is the person who signs the booking form or, in the case of online booking, the person who makes the online payment. This person is responsible for ensuring all members of the holiday party accept and adhere to these terms and conditions. The holidaymaker is also referred to as “you.” 

The property referred to being Balquidder, Garelochhead, Helensburgh, Argyll & Bute, G84 0EJ. 

Bookings 

COVID-19 – We confirm that a full refund will be given in the event the holidaymaker is unable to travel to Balquidder due to Government mandated national or international travel restrictions. 

A 25% booking deposit is payable within seven days of the provisional booking being taken. The exception to this rule is a booking made via Airbnb.  The booking is taken on a provisional basis until the deposit has been paid in full and funds cleared through the banking system (where appropriate). The booking then becomes confirmed. Until the booking is confirmed, it can be cancelled at any time without prior notice. 

The property owner requires any balance owed by guest is due no later than 60 days before check in date. The only exception to this rule is a booking made via Airbnb

The maximum trip cost reimbursement is £20,000. Bookings with a trip cost more than £20,000 equivalent do not qualify for Master Cancel. Bookings with trip costs over £20,000 will need to purchase optional travel protection for coverage benefits. 

The maximum trip length is 180 days. Bookings with a trip length more than 180 days do not qualify for Master Cancel.

Bookings made less than 60 days before the arrival date must be paid in full at the time of booking. 


Cancellation by the Holidaymaker 

Cancellation of the booking by the holidaymaker should be made in writing and emailed to: 

info@balquidderholidaycottage.com – your booking is not cancelled until you have received acknowledgment and confirmation of the cancellation. 

Master Cancel Terms and Conditions

Reimbursements: Only lodging costs are refunded. Additional extras, including but not limited to cleaning fees, taxes, and other ancillary charges, will not be refunded.  Excluded items from the refund include the damage protection and travel protection fees.

Refund Payments for cancelled bookings 61 days or more before check in date will be released to the cancelling guest within 5 days of when the cancellation is made.

Refund Payments for cancelled bookings from 60 days up to and including 2 days before check in date will be released back to the cancelling guest on the scheduled date of check-out of the original booking. 

Cancellations made 1 day prior to or the day of check-in will not be eligible for a refund. Example: For a check in on Saturday, Guests could cancel the prior Monday, Tuesday, Wednesday, and Thursday, but not Friday (1 day prior) or Saturday (day of check in). • Guests may cancel their reservation by notifying their property management company in writing that they wish to cancel.


For the avoidance of doubt – cancellations made less than 2 days before the check in date will not be refunded unless you are unable to reach the property due to a national or local Government mandate eg restrictions preventing you from travel.  We recommend you take out travel insurance to cover for all other eventualities.

 Cancellation by the Property Owner 

The property owner will endeavour to make sure the stated property is available for the dates contracted. In the unlikely event, the property becomes not available, and the property owner has to cancel the booking, the holidaymaker shall be entitled to a full refund. The property owner shall only be liable to return the monies received. No compensation or consequential losses shall be paid. 

Miscellaneous 

Whilst every care is taken to provide a true and accurate description of the property, over time, alterations are made, and some things do change. The holidaymaker accepts that no refunds are available for such discrepancies. 

The property owner reserves the right to enter the property, at a reasonable time, in the event of an emergency or remedial repair work being required. 

The property owner is entitled to ask the holidaymaker to leave the property without any refund if, in the property owner’s opinion, the behaviour of the holidaymaker and/or his/her party is unacceptable. 

The property owner reserves the right to refuse entry to anyone, who in the property owner’s opinion, is not suitable to or capable of taking charge of the property. 

The property owner reserves the right to ask the holidaymaker and their party to leave the property, without refund, should the behaviour of the holidaymaker and/or their party be considered by the property owner to be unreasonable. 

Number of Guests 

The maximum number of people entitled to stay at this property is eight, and only those people named on the booking form are allowed to stay. If it is found that more people than agreed are using the property, this will be considered a breach of contract, and the holidaymaker and his/her party will be asked to leave immediately without any refund. Sub-letting or assignation of the let is prohibited. 

Pets 

Pets are allowed in the property subject to the property owner’s agreement. All pets must be house trained, and the number and type of pet must not exceed what was agreed at the time of booking; otherwise, a breach of contract will be deemed to have taken place. 

Pets must not be left unaccompanied in the property at any time and must not be allowed on the furniture or upstairs. The holidaymaker shall be liable for all damage caused by his/her pet or any pet belonging to the holidaymaker’s party. A charge will be made for any additional cleaning required. The property owner cannot be held responsible for any accident or injury to a pet during their stay. 

Arrival and Departure Time 

Every effort will be made to have the property available from 1600 on the day of arrival. The property must be vacated by 1100 on the day of departure. Late departure will result in an additional charge being made. Information about keys and how to collect them will be provided once full payment has been received. 

Liability 

The property owner takes no responsibility for the personal possessions of the holidaymaker or the holidaymaker’s party. Vehicles and possessions are left entirely at the risk of the holidaymaker. 

Children must always be supervised. 

We make you aware of:

*the steep banks throughout the garden,
*the unsecured property border,
*the stream at the rear of the property,
*the steep stairs,
*the steep slope at the front of the house
*the out of bounds, dangerous building
*the main road at the front of the property.  

Please supervise children at all times. 

Cleaning 

We would like to think the holidaymaker and party would treat the property as they would their own home and at the end of the holiday, the property is left in a clean and tidy condition. The property owner retains the right to make an additional charge for cleaning should the property not be left in a similar condition to the way it was found at the start of the holiday. 

COVID-19 Cleaning – we ask that guests put their bedding and linen into the bags at the end of their stay to help protect our housekeepers.

Breakages 

The holidaymaker should make every effort to keep the property, fixtures and fittings and all contents in the same state of repair and condition as at the start of the holiday. Any accidental dame or breakages should be reported to the property owner (or their representative) prior to departure. The property owner retains the right to make an additional charge for damage and breakages although it should be noted that minor breakages and reasonable wear and tear (in the opinion of the property owner) will not be charged for. 

Complaints 

Every endeavour is made to ensure your stay with us is memorable for all the right reasons. However, we do recognise that from to time things do go wrong. In these circumstances, it is the responsibility of the holidaymaker to make any such problem known to the property owner (or their representative) immediately it becomes apparent, thereby giving the property owner the 
opportunity to correct the situation. Unless this procedure is followed, no subsequent claim will be entertained. 

The property owner will make every endeavour to rectify any identified problems as soon as is reasonably possible.